There are telephone and online support services for people affected by mental health issues, with targeted services on particular issues or for particular groups in the community.
| Service | Focus | Phone number | Operating hours |
|---|---|---|---|
| Emergency | Emergency assistance | 000 | 24 hours/7 days |
| NURSE-ON-CALL | Expert health advice from a nurse | 1300 60 60 24 | 24 hours/7 days |
| Area mental health services triage | Generally the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response required | Phone numbers are available in each area | 24 hours/7 days |
| Beyond Blue | Depression, anxiety and related disorders | 1300 22 4636 | 24 hours/7 days |
| Lifeline | Crisis support, suicide prevention and mental health support services | 13 11 14 | 24 hours/7 days |
| SANE | People affected by complex mental health issues | 1800 187 263 | 10am – 10pm weekdays |
| ARAFMI Carer Helpline | People affected by mental illness | 1300 550 265 | 9am – 5pm weekdays |
For specific groups in the community
| Service | Focus | Phone number | Operating hours |
|---|---|---|---|
| Kids Helpline | Telephone counselling service for people aged between 5 and 25 / 24-hour service | 1800 55 1800 | 24 hours/7days |
| headspace | Young people aged 12–25 | 1800 650 890 | 9am – 1am (7 days a week) |
| Parentline | Parents and carers with children from birth to 18 years | 13 22 89 | 8 am–midnight/7 days |
| Safe Steps (Family Violence Response Centre) | Family violence support | 1800 015 188 | 24 hours/7 days |
| Gay and Lesbian Switchboard | Gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. | 9663 2939 or 1800 184 527 | Mon–Thurs 6 pm–10 pm Fri–Sun 6pm–9pm |
| Sexual Assault Crisis Line Victoria | Victims/survivors of past and recent sexual assault | 1800 806 292 | 5 pm–9 am/7 days |
| Griefline | Support for experiencing loss and grief, Lines open from Midday to 3am 7 days per week | 1300 845 745 | 12 noon–3 am/7 days |
| DirectLine | People impacted by drug use | 1800 888 236 | 24 hours/7 days |
| Family Drug Help | People impacted by drug use | 1300 660 068 | 9am–9pm weekdays |
| SuicideLine Victoria | People affected by suicide | 1300 651 251 | 24 hours/7 days |
| PANDA | Post or ante natal depression | 1300 726 306 | 9 am–7 pm weekdays |
| Gambler's Help | Gambling | 1800 858 858 | 24 hours/7 days |
| OCD and Anxiety helpline | Anxiety disorders and depression | 1300 269 438 or 9830 0533 | 10am–4pm weekdays |
| Mensline | Men dealing with relationship problems | 1300 78 99 78 | 24 hours/7 days |
| Bush Support Line | People in rural and remote areas | 1800 805 391 | 24 hours/7 days |
| Suicide call back | 24-hour crisis support and counselling | 1300 659 467 | 24 hours/7 days |
Reviewed 09 January 2024
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